Last updated: 1 Aug 2026

At Neja Tribe Enterprise, we process every order with care to make sure your organic and herbal products reach you fresh and intact. Please read our shipping terms below.

Order Processing Time

• All orders are processed within 3–5 business days of order confirmation.

• Orders are not processed or shipped on Sundays or public holidays.

• During sale periods or high-demand days, processing may take slightly longer — we'll keep you informed if there's any delay.

Shipping Coverage

• We currently ship pan-India, to all serviceable pin codes.

• If your pin code is not serviceable by our courier partners, we will inform you at the time of order confirmation and offer a refund for that order.

Shipping Charges

• Free shipping on all orders above ₹999.

• Orders below ₹999 will incur a shipping charge, calculated and displayed at checkout based on your delivery location.

Delivery Timelines

• Once shipped, orders typically arrive within [insert estimated delivery window, e.g., 5–8 business days], depending on your location.

• Delivery timelines are estimates provided by our courier partners and may vary due to weather, regional restrictions, courier delays, or other circumstances beyond our control.

Order Tracking

• Once your order is shipped, you will receive a tracking link via email/SMS/WhatsApp to monitor your delivery status.

Payment Options

• We currently accept online prepaid payments (UPI, cards, net banking) through our secure payment gateway.

• Cash on Delivery (COD) is not currently available — we'll update this policy if COD becomes an option in the future.

Damaged or Missing Shipments

• If your order arrives damaged or a product is missing, please refer to our Return & Refund Policy and raise a request within 36 hours of delivery, along with photos and your order ID.

Questions?

If you have any questions about shipping or your order status, reach out to us:

Neja Tribe Enterprise Surat, Gujarat, India Email: nejatribeenterprise@gmail.com